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Customer Svc Rep III - Temp

Responsibilities:

  • Answer calls professionally
  • Respond to customer inquiries via telephone and email
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Process forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary

Qualifications

  • At least 3 years of experience providing outstanding customer service
  • Proficient in relevant computer applications
  • Strong customer service background
  • Excellent verbal and written communication skills
  • Solid listening, organizational and problem solving skills
  • Great attention to detail
  • Computer skills including, but not limited to: Data input and information retrieval, strong working knowledge of Word, PowerPoint and creating spreadsheets and other reports using Excel.
  • Ability to type at least 50 WPM a must
  • Experience with SAP a plus.

About Bio-Rad:

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

To all recruitment agencies: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Staffing Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.



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