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Technical Inside Sales Representative (TISR)

Job Purpose
Provides a direct contact for external and internal customers in the selling of instrumentation and controls, or specialty products, and works in conjunction with the Supply Management groups to assure customer specifications for equipment are met. This position also assists in operational and administrative duties.
Essential Duties and Responsibilities (not all inclusive)
Individual must be able to perform the essential duties with or without reasonable accommodation.
Provide technical assistance and support for customers regarding technical specifications of products, and trouble shoot applications as needed;
Understand the customers? business and determining customer requirements and expectations in order to recommend specific products and solutions;
Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts;
Maintain knowledge of current product pricing;
Obtain price quotes from vendors and Supply Management Groups for resale to customers and providing price quotes for customers;
Establish rapport and providing prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
Maintain and approve quality standards;
Set up correct description of all inventory items; add new inventory to system as needed;
Learn new procedures and product information as required;
Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts;
Available to work scheduled and unscheduled overtime as requested (including on-call);
Perform other duties or projects as assigned;
Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately.



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