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Industrial Inside Sales Customer Service Representative

Company Name:
Career Development Partners
Job Description/Responsibilities:
Industrial Inside Sales - Customer Service Representative is the main point of contact for customers and acts as a focal point for quotes, quote follow up and the single point of control in managing the day to day customer interaction.

Sell industrial products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Emphasize salable features, quote prices and credit terms, prepare sales orders for orders obtained
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Prepare reports of business transactions in company database
Work with account managers to keep account activities up to date
Investigate and resolve customer problems with deliveries

Required Skills/Education/Experience:

5 plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
Knowledge of industrial hose and gasket industry preferred


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